European Collision Center

Beware of this business. They charge outrageous prices. Insurance will not pay for what they ask as it is way above what body shops normally charge. You will be stuck with the difference in price and will have to pay out of pocket. If you do not pay, they will keep charging you $200 per day until they receive their payment. They do not tell you this when dropping off. They keep giving you the run around so that they keep charging $200 per day for storage fees. This business is a scam.

Update: I submitted a complaint to the BAR and they were able to confirm that this business incorrectly charges for fees that they are not supposed to.

I brought my car to European Collision Center because it’s an Audi-certified repair shop and the same facility McKenna Audi uses for their body work. Since I purchased my car directly from McKenna, I assumed this would be the most professional and reliable option. Unfortunately, this turned out to be one of the worst and most stressful customer experiences I’ve ever had.

I dropped off my car on July 13, 2024, and didn’t receive it back until July 11, 2025 — nearly a full year later — for what were minimal repairs (refer to images below): the driver’s side door and airbags. There was no extensive frame, front or back end damage so the delay made absolutely no sense.

My main point of contact, Tyler, provided little to no meaningful updates. I constantly had to reach out myself for any information, and each time I did, the answers were vague and repetitive. He would only tell me that the car was sent to McKenna because they couldn’t get it to turn on. When I went to McKenna Audi directly to try to get answers, their service manager Ron told me he couldn’t give me any details because my vehicle came from a “third party” Meanwhile, the collision center blamed McKenna. I was completely stuck in the middle with both sides pointing fingers and no accountability from either. Tyler claimed the issue was now with McKenna, saying they couldn’t get my car to start.
Then, when my car was finally ready, Tyler told me he wanted to test drive it and keep it for a few more days — even though it had already been there almost a year. He said he was going on vacation but wanted to personally hand the car back to me, so I tried to be understanding and agreed to wait. A week and a half went by and I heard nothing. When I finally called, he said he still needed more time, which was absolutely ridiculous and unprofessional given how long they had already taken.

I asked told him I would want paperwork with details documenting the repair timeline and delays, and he told me he would give it to me sometime the following week after I picked up my car. It’s now been months, and I still haven’t received a single document or call back from him.

To make matters worse, after picking up my car, I reached out again because I noticed a missing sun visor. I wasn’t even trying to place blame — I simply asked if it might have been misplaced at the shop. Once again, no response.

The complete lack of professionalism, urgency, and accountability at this facility is unacceptable — especially for a supposedly Audi-certified shop. They had my car for nearly a year for basic repairs, provided poor communication throughout, and failed to follow through on simple promises even after the car was returned.

If you value your time, your money, and your peace of mind, I strongly do not recommend European Collision Center.

I am writing this review before I even get my vehicle back. first let me start with the customer service is horrible I called several times and the send me to a person that never answers the phone. Second the lady got loud with me and started yelling back. Very rude and disrespectful. Thirdly, they take forever for the smallest things to repair they take their sweet time to milk insurance companies. It took them a month to repair my vehicle when I was told a week when I was dropping it off. A simple paint job on a bumper and fender took a month. They will give you lip and false dates to pick up your vehicle. I have never been to such a horrible place in my life. If I could give them a zero I would. Never again will ever come here again. Thought this would be a decent place man was I wrong